Accident Advice

No one ever expects to be in a car accident, but there is always a chance that it could happen to you.

About This Service

Here are some helpful tips that can help you to prepare for an accident, and what you should do if you find yourself involved in one.

Firstly, have a first aid kit in your car. You never know when you might need it.

If you are involved in an accident, try to stay calm. Check for any injuries to yourself and the other people in your vehicle. There may be some basic first aid treatment that you can administer yourself. If the injuries are more serious, call 000.

First, move your vehicle to a safe spot that is not blocking traffic if need be. Switch on your hazard lights and get out of your vehicle.

See if there are any witnesses to the crash. If anyone else saw what happened, ask them to stay at the scene so that they can provide statements about their view of the accident.

Look for the other driver’s licence plate number and note the make and model of vehicle that they are driving. Exchange personal information such as name, address, phone number, insurance company and policy number, with all drivers involved in the incident.

If a driver doesn’t own the vehicle, be sure to get the owner’s details as well. This information will be very helpful for insurance purposes.

Have your policy number, vehicle make, model and registration number at hand. The operator will talk you through the claim process and request further details as required.

Give a brief, yet concise, description of the accident as early as possible while it is fresh in your mind. Your insurance company will also advise you of your rights and their general procedures. Exercise your rights and insist on the repairer of your choice. Ask for The Bump Shop to be your preferred repairer. Your insurer will manage the repair process and ensure the claim is handled efficiently.

As soon as you are safe and ready to do so, call us
on 07 3268 4900.

OFFICE HOURS
Monday-Friday: 7.30am – 4.30pm
Saturday: 8.30am – 11.30am

If your accident happens outside of these hours and your vehicle is unable to be driven, call Wilsons Towing (Wil-Tow) on 1800 945 869.

Insist on having your vehicle towed to The Bump Shop. Do not drive a car that is not road worthy.

If your vehicle is drivable, please call us on 07 3268 4900 and bring your car to The Bump Shop for a detailed quotation.

We can help you to fill out forms which are available from our office, contact the relevant insurance companies for you and arrange for insurance assessors to inspect your vehicle.

We will make sure you are safe and settled in our air-conditioned waiting room and then endeavour to get you back on the road as quickly as possible.

The Bump Shop is Brisbane’s best smash repairer and we will do everything possible to restore your vehicle, and look after you too.

Accidents do happen. When they do, make one call to us and we’ll straighten everything out for you!

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